Resume and Blog

414 Tulip Drive

Ilion, NY 13357

Phone: (315) 542-8107

E-mail: ryan@ryanbracy.com

Website: http://www.RyanBracy.com/

To improve my interpersonal and telecommunications skills through the application of education and practical experience in a career in information technology.

Qualifications

Training in the fields of graphic design and page layout as well as more than 20 years of overall computer experience.  Education and experience in the graphic design, printing, and advertising industries, and nearly 5 years of customer service experience.  Data entry, and circuit board manufacturing and testing experience.  1 Year experience as a delivery driver in the food service industry. Two-month production/on air internship at WSLB/WFSR radio. Four-month internship at Park Newspapers for page layout, paste-up, pre-press production, and advertising.  Graduate of Tractor-Trailer School and 2 years of over-the-road Class A commercial truck driving experience.

Education

High School Diploma – Ogdensburg Free Academy – Ogdensburg, NY (June 1999)

Communications Technology Certification – B.O.C.E.S. – Ogdensburg, NY (June 1999)

A.A.S. Computer Network Technology – Herkimer C.C.C. – Herkimer, NY (August 2008)

}  Dean’s List

}  Phi Theta Kappa

}  CNT Club President (2 Semesters)

}  CNT Club Vice President (2 Semesters)

}  St. Francis de Sales project, Team Leader

Skills

}  Excellent interpersonal skills

}  Computer and Networking expertise

}  Technological Aptitude

}  (Desktop Publishing) Graphic Design and Page Layout

}  Experience with MS Office (Including Word, Excel, Powerpoint, Access)

}  Limited programming experience in Pascal, C++, Visual Basic and ASP.NET

}  Web Design

}  Leadership and Management

Experience (Abridged)

Customer Service Representative (June 2009 – Present)

APAC Customer Service (Utica, NY)

Inbound customer service for Verizon Wireless Midwest

Truck Driver (July 2004 – February 2005)

J.B. Hunt Transport (Johnstown, NY/Lowell, AR)

Transport shipments of groceries from Wal-Mart distribution center in Johnstown, NY to Wal-Mart stores and Sam’s Clubs across New York and New England

Truck Driver (July 2003 – March 2004)

C.R. England and Sons (Salt Lake City, UT)

Over-the-Road freight transport within the lower 48 United States

Customer Service Representative (July 2003 – March 2004)

C.R. England and Sons (Salt Lake City, UT)

Over-the-Road freight transport within the lower 48 United States